SHIPPING & PICK-UP
In-store pick up:
- In-store pick-up is available Tuesday to Sunday from 12 pm - 7 pm at 81 Hester Street, New York.
- You can choose this option at the check-out section. After placing the order, you will receive a notification via email or text when your order is ready for pick-up, usually within 24hrs.
- Due to limited storage space, we can only keep your pick-up order for 1 month. After 1 months your order will be restocked without refund.
- If you want to switch local pick-up to shipping, or vice versa, please contact us to arrange the change as soon as possible. Additional charges may apply.
Domestic US Shipping:
- We provide free domestic US shipping for orders over $100 (2-5 business days).
- Express Shipping (1-2 business days) is also available at checkout for an additional cost.
- All orders will be processed within (2) business days upon payment approval. Orders placed after 4 pm will be processed the next day.
International Shipping:
International shipping is available for all destinations via APC, Aramex, Asendia, Flat Export Rate, Global Post, SFExpress, SkyPostal, USPS, FedEx, UPS, or DHL. Best carrier options will be given at check out according to your package weights, dimensions, and typical item cost.
Lighters are not available for international shipping
DDP (Delivered Duty Paid):
Customs duties and import taxes are included in the total at checkout, which means you don't have to pay any additional fee to receive the items. The taxes are calculated by the customs agency of the destination country and are beyond our control.
Africa:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Cameroon, Rwanda, St. Helena, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Svalbard & Jan Mayen, Eswatini, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Asia:
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos Islands, Hong Kong SAR, India (36 of 37 states), Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, North Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, UAE, Uzbekistan, Vietnam, Yemen
Canada & Mexico (optional)
Central America & Surrounding Regions:
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Southern Territories, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, South Georgia & South Sandwich Islands, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, British Virgin Islands
Europe:
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
Oceania:
Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand (16 of 17 regions), Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna
South America:
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela
DDU (Delivered Duty Unpaid)
For DDU destinations, duties and taxes are not included in the checkout total. They must be paid by the recipient at the time of delivery.
DDU rates are determined by local customs, and we cannot control or estimate these fees.
Optional DDU Destinations:
Canada & Mexico
Important:
- If a recipient refuses to pay customs fees, the shipment is considered abandoned and no refund will be issued.
- Customers must pay return shipping unless the item is defective or incorrect.
- Shipping fees are non-refundable.
- Orders already shipped cannot be cancelled or modified.
LOST PACKAGE POLICY
1) Tracking shows delivered, but the package is missing
Please check the following:
- Confirm the shipping address on your order
- Look for delivery notices
- Check mailbox, lobby, doorstep, or hidden drop-off spots
- Confirm with family members or neighbors
- Contact your local post office for confirmation
Sometimes packages show "delivered" and arrive a few days later. If the package does not appear within 48 hours, we can help you file a theft report.
However, we are not responsible for delivery errors made by carriers.
2) Tracking shows "in transit" for more than a week
- Verify the shipping address
- Contact the carrier for updated tracking
Once a package is handed to the carrier, we are not responsible for loss or damage during transit.
3) Invalid address or delivery barriers
If the carrier cannot deliver due to an invalid or incomplete address, they may return the package to us.
Once returned, we can arrange re-delivery; additional shipping fees may apply.
We are not responsible for lost packages caused by incorrect addresses.
CARRIER CONTACT INFORMATION
| Carrier | Phone |
|---|---|
| UPS | 1-800-742-5877 |
| USPS | 1-800-222-1811 |
| FedEx | 1-800-463-3339 |
| DHL | 1-800-225-5345 |